What are the responsibilities and job description for the Front Office Manager position at Colwen Hotels?
Renaissance Patriot Place, a Colwen Hotels Property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.
Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities :
- Recruit, interview and hire associates for front office positions.
- Meet regularly with Human resources to review staffing, morale and any disciplinary situations / investigations
- Train and support all associates and ensure performance in accordance with established hotel brand / Colwen standards
- Ongoing review of staff to ensure adherence to established policies and procedures
- Conduct monthly reward and recognition meeting / celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members
- Compliance with Federal & State Labor laws
- Respond to inquiries concerning hotel policies and service
- Receive and process advance registration payments
- Send letter of confirmation / return checks when registration denied
- Greet VIP’s when applicable
- Arrange for special services as requested
- Enforce all cash handling, check cashing and credit policies
- Verify banks and deposits at end of shift
- Analyze rate variance, monitor credit report and maintain close watch on daily house count
- Review daily front office work and reports generated by Night Audit
- Tour public rooms, investigate disturbances and quiet agitators
- Active participation in budgeting and forecasting to maximize hotel revenue and profits
- Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Participate in revenue management calls, sales calls and owner meetings
- Identify areas of concern and develop strategies to improve performance
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional customer service and associate satisfaction
Requirements :
We’ve got you covered : Benefits & Perks
Colwen Hotels is an equal opportunity employer. EEO M / F / D / V
Employment Type : Full Time
Bonus / Commission : No
