What are the responsibilities and job description for the Call Center Technician position at Com Net, Inc.?
Call Center Technician
We are seeking a highly motivated and skilled Call Center Technician to deliver high-quality customer service and technical support, ensuring prompt and effective solutions to client needs.
Key Responsibilities:
- Answer live technical support telephone calls in an accurate and professional manner.
- Assist in the timely resolution of internet connectivity, email, and other ISP-related issues.
- Troubleshoot internet-related problems with the ability to escalate unresolved matters in accordance with established policies and procedures.
- Enter all calls and transactions into a tracking database.
Customer Service Representative Position Description:
- Answer live telephone calls in an accurate and professional manner from internet, telephone, and television services.
- Assist in the timely resolution of requests for new service, changes to existing services, billing, and trouble calls in accordance with established policies and procedures.
- Troubleshoot video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures.
- Enter all calls and transactions into a tracking database.
Skill Requirements:
- Experience in basic home networking, including Wi-Fi.
- Experience in TCP/IP and internet applications.
- Experience with Windows and Macintosh operating systems.
- Ability to quickly analyze and pinpoint problems.
- Exceptional writing skills and verbal communication skills.
- Possess a positive, caring, and helpful attitude.
- Possess excellent telephone skills.
- Have strong team orientation.
- Ability to work flexible hours and weekends.
Position Specifics:
- Part-time employment opportunity.
Compensation Details:
- $14.50 per hour.
- Hourly rate with monthly performance incentive bonus.
- Quarterly internet reimbursement.
If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
Salary : $15
