SERVER

Description

SCOPE OF POSITION:

The server provides ultimate hospitality for guests in a casino environment.

DUTIES AND RESPONSIBILITIES:

The following are major duties and are not intended to be all-inclusive or restrictive.

• Answers menu questions posed by guests.
• Maintains knowledge of the dining menu and any special items being offered.
• Observes guests and anticipate needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in the POS
• Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest.
• Ensures the quality and presentation meets or exceeds the expectations of the guest.
• Performs proper table maintenance and buses tables when necessary during peak periods.
• When necessary, acts as a beverage server.
• Stocks beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated need guest or venue. Completes all other cleaning and sanitation duties as assigned by management.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains excellent attendance; available to work events and varied schedules per business need.
• Performs other duties as assigned.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The Server must present with a professional appearance and demeanor. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to work on your feet for long periods of time and be able to lift, pull or push up to 50 lbs. Ability to work well in a team-oriented, fast-paced, event-driven environment. The noise level in the work environment is usually moderate to loud during all hours. The environment is also smoke-filled. The workplace is also under constant surveillance both inside and outside the facility.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred
• Food Service Job Experience.
• Must acquire and maintain a valid C.R.I.T Environmental Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity and other required compliance trainings.