Process Analyst

Combined Insurance, a Chubb Company, is seeking a Business Consultant / Process Analyst to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY:

As a Business Consultant / Process Analyst, you play an important role in helping to define strategy for Combined Insurance’s business and managing the successful planning and execution of its strategic initiatives. A key focus will be driving operational excellence throughout the organization, in multiple departments from Finance to Operations and Claims. This role will partner with Process Owners to optimize processes, analyze data and pursue opportunities for improvement and/or automation.

RESPONSIBILITIES

• Understand end-to-end business processes and translate those processes into activity flows, data maps, business rules or decision models, screen flows and keystroke level detail according to an agreed standard.
• Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules and protocols.
• Establish volume counts from systems and undertake time studies to determine headcount on the process.
• Harvest as-is business performance and process information according to a defined standard to perform as-is process analysis and assessment within a defined scope.
• Participate in Failure Mode & Effect Analysis to identify and mitigate or eliminate items inhibiting process optimization, inclusive of training and upskilling for better performance.
• Apply problem solving techniques to problems / opportunities identified within a defined project scope for the Process Owner or business lead.
• Provide input to business requirement/user stories and acceptance criteria to be approved by the Product Owner.
• Support delivery of process improvements, inclusive of change management and benefits validation.

COMPETENCIES:

• Highly organized, logical and goal-oriented mindset.
• Ability to work independently on assignments of low to moderate complexity.
• Strong problem solving and analysis capabilities; understands and applies problem solving techniques.
• Out of the box thinker who can take a step back and find alternative solutions.
• Ability to simply and clearly convey and communicate complex processes, both verbally and in writing,
• Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand.
• Ability to work collaboratively on cross-functional teams.
• Ability to map processes for as-is and to-be.
• Possess intellectual curiosity and learning agility - the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise.

SKILLS:

• Green Belt Certification in training or equivalent project experience is a plus.
• Excel, PowerPoint, Visio (or other similar software).

EDUCATION/EXPERIENCE:

• Bachelor's degree in Engineering or Business.
• 1-3 years of demonstrated experience in process improvement.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.