Billing and Premium Growth Consultant

Combined Insurance, a Chubb Company, is seeking a Billing and Premium Growth Consultant to join our growing, fast-paced, high-energy company. We are proud of our tradition and 100 years of success in the insurance industry. Come join our team of talented and hardworking professionals!

Job Summary

The Business Operations Growth Consultant for Combined Insurance US Agency Distribution Channel will report to the AVP Worksite Capabilities and will play an important role in the development and execution of the billing service model for Combined Agency Worksite Operations. The Billing and Premium Growth Consultant is responsible for collaborating with internal and external partners (Sales, Product Owners, Actuarial, Legal & Compliance, Worksite Operations leadership) to define and enhance our billing and premium management strategy with a focus on the integration of technology and customer engagement to improve customer experience and speed of service, while strengthening performance monitoring capabilities and controls.

The Billing and Premium Growth Consultant must be able to think in a futuristic capacity and identify current and evolving challenges of the organization and develop data-driven recommendations to effectively address business needs. The role will have the responsibility of enabling the operation to consistently support sustainable growth by moving the business forward in a realistic but visionary manner.

General responsibilities also include business analysis, developing data-driven recommendations to improve service, educate team members on evolving business needs and implementation of new service strategies. A focus on delivering excellent service, maximizing operational efficiency, influencing key stakeholders, providing creative solutions, and offering strong project management are other key tenets of the role.

Responsibilities

• Analyze strategic and operational business needs and recommend strategies that will deliver value-added services amid consistently changing customer service expectations.
• Assess complex business issues to streamline processes, boost efficiency, achieve optimal performance through the collective utilization of people, processes, and technology.
• Align improvement strategies with overall business objectives.
• Analyze relationships between business and service providers to maximize service and ROI
• Lead the implementation of new process and systems within the business area.
• Collaborate with different departments to ensure seamless adoption of changes.
• Provide training and support to employees during transitions.
• Establish KPIs to track success of implemented changes.
• Continuously monitor operational performance
• Recommend strategy and process adjustments as needed based on performance data.
• Present findings and recommendations to stakeholders
Create documentation of newly implemented process for future reference

Competencies

• Problem Solving : Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues, and situation.
• Continuous Learning : Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
• Initiative : Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability : Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
• Results Orientation : Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
• Values Orientation : Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”
  

Skills

• Ability to analyze complex processes and data.
• Strong analytical skills and critical thinking abilities
• Proficient in identifying trends and patterns to make data-informed decisions.
• Familiar with various business process management (BPM) tools
• Understanding of workflow automation and integration software
• Competency in reporting and data analysis tools, such as excel, PowerBI, Qliksense, etc.
• Excellent written and verbal communication skills.
• Ability to present complex information clearly and concisely.
• Understanding of change management principles and best practices
• Capability to support and train employees through change.
Ability to work independently and manage competing priorities.

Education and Experience

• Bachelor’s degree in business administration, operations management, or a related field preferred
• Proven experience in business operations, process improvement or a related field
• Minimum of 5 years insurance industry experience preferred
• Excellent communication skills
• Strategic and analytical mindset
• In-depth knowledge of business operational structures
• Superb time management skills
• Background in group insurance billing practices preferred.