What are the responsibilities and job description for the Call Center Representative position at Combs Security Services?
Job Summary
We are seeking a dedicated and detail-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service while handling inquiries and resolving issues efficiently. Your ability to communicate effectively and analyze customer needs will be essential in delivering a positive experience. A background in medical terminology is preferred, as you will be assisting clients with medical-related inquiries.
Responsibilities
- Respond to incoming calls and emails from clients, addressing their questions and concerns promptly.
- Utilize medical terminology to assist clients with inquiries related to healthcare services.
- Perform data entry tasks accurately, ensuring all client information is up-to-date in our systems.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain a professional demeanor while demonstrating excellent phone etiquette.
- Communicate clearly and effectively with clients, ensuring they feel valued and understood.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Support administrative tasks as needed within the medical office environment.
Experience
- Previous experience in a call center or customer service role is highly desirable.
- Familiarity with medical terminology is a plus, enabling effective communication with clients regarding healthcare topics.
- Proficiency in data entry and computer skills, including experience with relevant software applications.
- Bilingual candidates are encouraged to apply, as the ability to communicate in multiple languages can enhance client interactions.
- Strong analytical skills to assess client needs and provide tailored solutions.
- Excellent communication skills, both verbal and written, are essential for success in this position.
Join us in making a difference by providing outstanding support to our clients!
Job Type: Full-time
Pay: $185.39 - $201.45 per day
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Philadelphia, PA 19141: Relocate before starting work (Required)
Work Location: In person
Salary : $185 - $201
