Cyber Security, Customer Success Representative 2

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for working with the SOC to help create successful outcomes for customers contracted with the SOCs security offerings. You will maintain and enforce workflows and procedures set by the Customer Success Team and the SOC, as well as be responsible for maintaining communications with customers throughout the tenure of their contracts. Responsible for maintaining good relationships with hundreds of customers while also providing support to the SOC, Sales and Account Executives in the form of providing data and insight to the customers’ experience.

Job Description

Core Responsibilities

• Learn the client’s security environment, business operations, security needs, and risk appetite.
• Identify their security concerns and how they correlate to Comcast’s strategic solutions across the assigned domain and holistic cyber security programs.
• Articulate how the necessary elements of the Comcast technology and services portfolio meet the specific needs of the client stakeholders at a management level.
• Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that present a consistent and comprehensive approach.
• Effectively work with multiple client personas across the SOC, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals.
• Build relationships with clients by participating in thought leadership, support, information, and guidance in conjunction with sales partners.
• Build working relationships with targeted Comcast technology partners.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  
  

Skills/Abilities/Knowledge

• Cybersecurity technical knowledge to advise customers about risk.
• Verbal and written communication
• Customer Service to deescalate customers.
• Phone etiquette and professionalism
• Technical acumen
• Certifications: CISSP would be plus, or an entry level certification like Security or educational equivalent.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Disaster Recovery (DR); Network Security; Network Operations

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years/p>