What are the responsibilities and job description for the VP, Global NOC Service Assurance position at Comcast Business?
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
We are seeking an experienced Vice President of Global NOC Service Assurance to lead our Managed Network Services team. This role is responsible for overseeing the life cycle management and operational excellence of SD-WAN, connectivity solutions, and network infrastructure (routers, switches, firewalls, cradle points, wireless access points etc.). The VP will ensure high availability, reliability, and security of client networks while driving efficiency, automation, and continuous improvement.
Job Description
Key Responsibilities:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills
Network Services; Software-Defined Networking Wide Area Network (SD-WAN); People Leadership; Managed Network Services; Network Operations; Customer Service
Salary
Primary Location Pay Range: $222,002.73 - $333,004.10
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years
Job Summary
We are seeking an experienced Vice President of Global NOC Service Assurance to lead our Managed Network Services team. This role is responsible for overseeing the life cycle management and operational excellence of SD-WAN, connectivity solutions, and network infrastructure (routers, switches, firewalls, cradle points, wireless access points etc.). The VP will ensure high availability, reliability, and security of client networks while driving efficiency, automation, and continuous improvement.
Job Description
Key Responsibilities:
- Strategic Leadership: Develop and execute the strategy for the NOC to enhance operational efficiency, automation, and service delivery.
- Network Operations Management: Oversee 24/7 NOC operations, ensuring proactive monitoring, incident response, and network performance optimization.
- Managed Network Services: Lead the monitoring, and maintenance of SD-WAN, MPLS, VPNs, broadband, and other connectivity solutions.
- Infrastructure Oversight: Ensure optimal performance of routers, switches, firewalls, load balancers, and cloud networking solutions.
- Process & Automation: Implement automation for network monitoring, incident resolution, and configuration management to improve response times and reduce manual efforts.
- Customer Experience & SLA Management: Ensure adherence to SLAs, enhance customer satisfaction, and lead continuous service improvements.
- Vendor & Partner Management: Collaborate with technology vendors (Fortinet, Cisco, Meraki, Cradlepoint, Palo Alto, etc.) and service providers to optimize network services.
- Team Leadership: Build, mentor, and manage a team of NOC engineers, architects, and support staff.
- Security & Compliance: Ensure network security best practices and compliance with industry standards and regulations.
- Expertise in Managed Network Services, SD-WAN, MPLS, VPNs, and connectivity solutions.
- Strong knowledge of Fortinet, Cisco, Meraki, Cradlepoint, Palo Alto, Juniper, and Fortinet networking technologies.
- Experience with network automation, event management and monitoring tools (e.g., SolarWinds, ThousandEyes, LogicMonitor), and ITSM platforms.
- Strong understanding of routing, switching, BGP, OSPF, QoS, and network security.
- Proven experience in SLA management, incident response, and ITIL-based operations.
- Excellent leadership, strategic thinking, and decision-making skills.
- Experience with cloud networking (AWS, Azure, GCP) and AI-driven network operations.
- Familiarity with 5G/LTE networking and IoT connectivity solutions.
- Certifications such as CCNP, CCIE, JNCIE, or equivalent.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills
Network Services; Software-Defined Networking Wide Area Network (SD-WAN); People Leadership; Managed Network Services; Network Operations; Customer Service
Salary
Primary Location Pay Range: $222,002.73 - $333,004.10
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years
Salary : $222,003 - $333,004
