What are the responsibilities and job description for the Customer Experience Representative (Repair) position at Comcast - Central PA?
Company Description
As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses.
Job Description
BE THE VOICE OF AWESOME.
More Than a Call Center
The Front Line to Customer Happiness
When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile.
XFINITY'S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.
To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think "off-script" to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime, weekends.Fluent in another language? Certain locations have amazing bilingual opportunities available!
If you're ready to be the Voice of Awesome and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.
Qualifications
- High School or Equivalent
- Generally requires 1-2 years related experience