What are the responsibilities and job description for the Enterprise Account Executive position at Comcast Corporation?
About Comcast
Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in various innovative businesses, creating career opportunities across diverse locations and disciplines.
We are at the forefront of change, moving at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.
If you share our passion for teamwork, vision to revolutionize industries, and goal to lead the future in media and technology, we invite you to fast-forward your career at Comcast.
Job Summary
This role is responsible for selling Comcast Commercial Internet, Video, and Voice based services to mid-size and large businesses.
The successful candidate will work as part of a team to drive sales using prospecting activities and cultivate relationships with institutions in designated territories.
The individual will design and deliver live sales presentations to prospective clients, develop relationships with individual businesses and the community, and position the Comcast brand as key components of the sales strategy, aligning with Comcast's values.
Core Responsibilities
Create and deliver face-to-face sales presentations demonstrating knowledge of the latest Comcast products and services.
Sell with goals of exceeding departmental financial and unit targets, staying abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Develop sales territory, including local partnerships and organizational affiliations, actively generating new leads with targeted businesses through various prospecting activities, such as cold calling, canvassing, customer referrals, and partner relationships.
Retrain customer base by delivering on the Comcast Credo, ensuring a superior customer experience, maintaining and building customer relationships to drive customer retention, and working with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation and excellent follow-up.
Maintain accurate and quality sales records and prepare sales and activity reports, as required.
Attend out-of-office meetings with customers on a regular basis, demonstrating excellent verbal and written skills, and skill in presenting, persuading, and negotiating.
Demonstrate some knowledge of Network Design, MAN technologies & designs, including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts, and E-rate Contracting Processes and Procedures.
Exercise consistent independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance; must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Other duties and responsibilities as assigned.
Key Expectations
Understand our Operating Principles and make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion and diversity.
Do what's right for each other, our customers, investors, and our communities.
Skills:
Sales; Direct Selling; Prospecting; Lead Generation; Cold Calling; Customer Service
Education:
Bachelor's Degree
Relevant Work Experience:
5-7 Years
