Enterprise Account Manager 3

Job Summary

As a Strategic Account Manager at Comcast, you will be responsible for providing exceptional leadership and management to a portfolio of existing mid-market customers. Your primary goal is to generate new business within assigned leads and opportunities, develop overall account strategies, and focus on incremental revenue growth opportunities while retaining embedded base services.

Core Responsibilities

• Manage sales and service delivery to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross selling and new product revenue growth opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews (QBR) with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills.
• Initiate and deliver proposed solutions to meet the needs of assigned customers.
• Monitor customer usage and performance of connected products and services.
• Serve as the primary escalation point for customer issues and coordinate efforts with internal teams for effective resolution.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and optimize sales and retention opportunities.
• Develop cross-functional relationships with support groups to ensure timely project completion and issue resolution.
• Position and sell Business Class services across multiple organizational levels.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate goals.
• Exert independent judgment and discretion in matters of significance.
• Regularly attend work, nights, and weekends, variable schedule(s), and overtime as necessary.

Key Qualifications

• Bachelor's Degree
• 10 Years of Relevant Work Experience

What We Offer

Comcast provides competitive compensation, including Base Pay and Commission/Bonus, along with comprehensive Benefits to eligible employees. We foster an inclusive environment that values diversity and promotes equal opportunities. If you are passionate about delivering exceptional results and exceeding customer expectations, we encourage you to fast-forward your career at Comcast.