Product Manager 2, Product Management

Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The AI Experience (AIX) organization is responsible for building scalable, reliable platforms that empower teams to create and manage hyper-personalized experiences. We support web, mobile app, voice, chat, in-store, care and field technician channels used by Xfinity visitors and Xfinity teammates, directly influencing their experiences.We are seeking a highly motivated and experienced Platform Product Owner (PO) to join our AIX team. This individual will lead the delivery of the Xfinity Enterprise Decision Ecosystem that will empower the business to achieve their short and long term, Sales and Service goals. EDE's vision is to deliver tooling that empowers users to drive personalized, relevant recs / offers to Xfinity visitors, driving satisfaction and loyalty. This individual will deliver business outcomes with several dedicated scrum teams, partner scrum teams, experienced solution architects and support from UX / UI leads. In addition, we will evolve our platform with the AIT (AI Technology) organization to empower the business to leverage the latest in AI to rapidly experiment and learn to exceed customer expectation. Our growing team is full of opportunities and is constantly working to improve how we work to provide more value to our customers. We look forward to this new team member bringing their fresh perspective to our team's opportunities.The platform's unique impact, extending across all domains (service and sales) and channels (assisted and unassisted), makes this an exciting opportunity. Come build with us and shape the future of Xfinity!

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Disclaimer :

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills :

Ideation; Strategic Planning; Voice of the Customer (VOC); Results-Oriented; Product Management; Product Vision

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years , 5-7 Years, 2-5 Years, 0-2 Years, 15 Years , 7-10 Years