What are the responsibilities and job description for the Customer Experience Leader position at Comcast?
Job Summary
We are seeking a highly motivated and results-driven Strategic Account Manager to join our team at Comcast. As a key member of our sales organization, you will be responsible for leading the sales and services efforts for a portfolio of existing, strategic mid-market customers.
Key Responsibilities
- Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
- Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
- Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
- Proactively engage customers to understand changing business needs to identify upselling/cross selling and new product revenue growth opportunities.
- Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
- Reneew customer contracts to protect and grow existing revenue streams.
- Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills.
- Initiate and deliver proposed solutions to meet the needs of assigned customers.
- Serve as primary escalation point for any customer issues.
- Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans.
- Develop cross-functional relationships with support groups.
- Position and sell Company Business Class services across multiple organizational levels.
- Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
Qualifications
- Bachelor's Degree
- 10 Years of relevant work experience in sales
