What are the responsibilities and job description for the Residential Service Technician position at Comcast?
Looking for a great entry level job with huge career potential? The Residential Service Technician is a critical role for the Comcast team as you will be working directly with our customers.
If you have some customer service experience, that’s awesome – we will train you on the tech side. In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future.
As the Residential Service Technician you will be responsible for broadband installation and troubleshooting activities for voice, video and data services. The Residential Service Technician must adhere to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide outstanding customer experience.
Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
*Paying $19.00/Hour*
Normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Residential Service Technician Perks and Benefits (starting on your first day):
Residential Service Technician Core Responsibilities:
Residential Service Technician Job Requirements:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComMickProNED
If you have some customer service experience, that’s awesome – we will train you on the tech side. In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future.
As the Residential Service Technician you will be responsible for broadband installation and troubleshooting activities for voice, video and data services. The Residential Service Technician must adhere to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide outstanding customer experience.
Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
*Paying $19.00/Hour*
Normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Residential Service Technician Perks and Benefits (starting on your first day):
- Up to $19/hour Quarterly Bonuses Paid Training
- Use of company vehicle, equipment, and gas card
- Eligible to enroll in medical, dental and vision day 1
- 401k benefits immediately on first day
- Paid training and ongoing training for career advancement and pay increase
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Residential Service Technician Core Responsibilities:
- Performs installations and changes of service, while adhering to: company procedures and safe work practices
- Performs service calls. Troubleshoots the drop from the tap to the customer's equipment.
- Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account.
- In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network in the home
- Communicates, engages and provides customer with education on products and services
- Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders.
- Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable.
Residential Service Technician Job Requirements:
- Capable of Lifting and carrying loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity. Works in areas with exposure to moderate noise levels.
- Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days. Maintains valid driver's license.
- must be comfortable carrying a ladder, and climbing ladders to heights of 20-25/ft.
- Customer service experience
- Technician experience preferred but not required (we will train you)
- Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level
- Continued employment is contingent upon achieving required training, certifications, and safety requirements
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComMickProNED
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