What are the responsibilities and job description for the SR. TECHNICAL PROGRAM MANAGER - SYNDICATION CUSTOMER EXPERIENCE position at Comcast?
Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. Youll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
- Job Summary
Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
As a member of the Comcast Technology Solutions team, you are instrumental in making sure Comcasts portfolio of syndicated products are deployed and performing for our customers as optimally as possible. In this role you will be working with cutting edge video and connectivity technologies while interfacing with global telecommunications providers.
On the CTS MVPD & OS team, we take Comcasts amazing products and services in Video, IPTV, smart home, broadband and networking, and white label them for the operator community. Our partners own the customer relationship while we own and operate the product experience. We are looking for a customer experience oriented individual to join a team focused on ensuring operational excellence across our product portfolio. We thrive on big challenges, results, quality, and agility.
The Partner Xperience Operations (PXO) team works with our Engineering, Reliability, and Production Support teams to ensure that we are delivering high-quality products and services to our partners and their customers. The team is the primary interface between our syndication partners and Comcasts engineering teams that develop and manage video, connected home, and home security products for millions of customers around the world.
You will have the opportunity to join a growing team that uses data, technical knowledge, and experience to ensure that CTS delivers and operates a world-class suite of products for our customers. In this role you will define measures of success and work across operations and engineering teams to continually raise the bar on our product quality and customer experience. Additionally, you will help leverage best practices across the operator community.
You will be working with the best and brightest minds in Comcast to roll out services that will power the next generation of television, broadband, and home automation.? Success in this role is characterized by ongoing team development, staying ahead of customer needs, and proactively identifying opportunities to optimize the customer experience via world-class product improvements.
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Technical Program Management; Program Management; Client Service; Cross-Team Collaboration; Problem Solving; Troubleshooting; Technical Know-How
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https : / / jobs.comcast.com / benefits) on our careers site for more details.
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
7-10 Years
