What are the responsibilities and job description for the Change & Project Management Business Manager position at Comerica Bank?
- Designing, analyzing, and reporting on workforce utilization and resource allocation.
- Developing and reporting on Key Performance Indicators (KPI) and other metrics both for internal use to manage the team as well as reporting to senior leadership.
- Leading the communication strategy and messaging to educate and inform key stakeholders on Project and Change Mgt activities and outcomes.
- Reviews, provides recommendations, and oversees all vendors and managed service providers for Change and Project Mgt dept partnering with Procurement.
- Advises on current business operations as well as future trends that are relevant to the team's goals and evolving needs.
- Partners with Finance on managing all aspects of financial management, including the budget process and the project financials.
- Partner with leadership to develop, effectively communicate and implement strategic and tactical plans to deliver Change and Project management services that meet corporate objectives.
- Synthesize inputs from the team to help shape and craft strategies as well as assist in execution of associated actions.
- Benchmark performance against peers to identify opportunities to improve service effectiveness and efficiency.
- Design reporting for workforce utilization and resource allocation to assist leaders in running their operation.
- Develop KPIs and other metrics to manage team effectiveness.
- Lead the communication strategy and messaging to educate and inform key stakeholders on activities and outcomes.
- Review, provide recommendations and oversee all vendors and managed service providers partnering with Procurement.
- Coordinate with HR and Finance to maximize workforce efficiency including monitoring open headcount and contingent labor.
- Analyze KPIs and provide data in a way to help managers lead their operational teams.
- Provide summaries and recommendations based on the data.
- Develop effective communication vehicles and messaging to educate and inform key stakeholders on activities and outcomes.
- Create presentations including synthesizing information, utilizing storytelling, and developing information specifically for the needs of the audience.
- Provide analytical support on various topics.
- Identify solutions, provide guidance and support on initiatives that span across divisions.
- Work with senior officers to establish goals, policies and procedures and offer assistance as needed.
- Build critical alliances with key business partners and effectively interact with key consituents.
- Establish a structured method to collect and analyze client satisfaction data to identify opportunities for improvement.
- Key contact for those within and outside of Change and Project Management trying to find resolution to various issues and work with them to navigate the organizational structure.
- Provide overall support for team meeting agendas and materials, communications, presentations, townhalls, SharePoint page, goals, and objectives.
- Provide an additional effective line of communication for colleagues to provide ideas and suggestions. Explore viability of various ideas.
- Partner with Finance to manage the financials of change and project management with attention to the details of planning and budgets while exhibiting cost discipline.
- Ongoing operations efficiency should be standard practice and reflected in the financials and budgets annually.
- Support the creation and monitoring of risk management practices to ensure an effective internal control environment as well as compliance with relevant laws and regulations.
- Bachelor's degree from an accredited university OR High School diploma/GED and 6 years of Business strategy, Change and/or Project Management Experience
- 8 years of experience in Change and/or Project Management
- 8 years of demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time.
- 5 years of experience in creating and executing strategic initiatives
- 5 years of experience in excellent writing and verbal communication skills. Ability to engage with senior stakeholders internal and external and to communicate complex topics into easy-to-understate messages.
- 5 years of experience in creating, managing, and reporting on key performance metrics
- Preferred experience in banking, capital markets, or financial services organizations in a regulatory environment
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
