What are the responsibilities and job description for the Commercial Lending Knowledge Analyst position at Comerica Bank?
LTS Knowledge and Human Capital Management Analyst
The Knowledge and Human Capital Management Analyst is a pivotal role within the Lending and Trade Services department to help support current needs as well as establish and implement new initiatives aligned to the transformation strategy and target operating model. This individual will spearhead knowledge management and human capital management initiatives, ensuring that our workforce is equipped with the right tools, skills, and capabilities as well as promoting and utilizing the company's learning and talent development assets in an effective and efficient way. They will collaborate closely with HR Talent Development as well as senior leaders across the department to drive ongoing development and enhance our organizational capacity and capabilities. This role will partner closely with the Director of LTS Business Support to lead activities within the LTS People Plan to maintain a high-performing organization.
Job Responsibilities
Human Capital Management
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours
8:00am - 5:00pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
The Knowledge and Human Capital Management Analyst is a pivotal role within the Lending and Trade Services department to help support current needs as well as establish and implement new initiatives aligned to the transformation strategy and target operating model. This individual will spearhead knowledge management and human capital management initiatives, ensuring that our workforce is equipped with the right tools, skills, and capabilities as well as promoting and utilizing the company's learning and talent development assets in an effective and efficient way. They will collaborate closely with HR Talent Development as well as senior leaders across the department to drive ongoing development and enhance our organizational capacity and capabilities. This role will partner closely with the Director of LTS Business Support to lead activities within the LTS People Plan to maintain a high-performing organization.
Job Responsibilities
Human Capital Management
- Collaborate with HR Talent Development and LTS leaders to design, implement, and evaluate training and certification programs.
- Lead activities in support of the LTS Optimize our Workforce people plan.
- Work closely with LTS leaders to identify skill gaps and develop targeted learning interventions in partnership with HR Talent Development.
- Ensure alignment of training programs with documented procedures, organizational goals, and strategic priorities.
- Partner with LTS Director, LTS Business Support Director and Human Resources on succession management strategies.
- Develop/enhance, manage, and support new and existing capacity and capability tools to ensure the organization is sized appropriately and with the right skill sets.
- Establish/enhance and maintain a robust knowledge repository, ensuring easy access to critical information and best practices.
- Partner with cross-functional teams to identify knowledge gaps and facilitate continuous learning.
- Promote a culture of knowledge sharing and innovation.
- Analyze, design, and implement systems/frameworks to aid with efficient information exchange across the department.
- Ensure new hire training provides the appropriate learning path, assessments, tests and reporting to measure its effectiveness and provide feedback to the learner and the business unit managers.
- Analyze identified learning needs and recommend training (or non-training) interventions that are aligned with key business objectives and developed to meet the business needs.
- Create and facilitate skills assessments based on current and future state needs and partner with HR Talent Development and LTS leaders on the appropriate learning and development plans.
- Collaborate with HR Talent Development on evolution and use of Skills Coaching program and New to My Role Checklists to help ensure new hirs have a smooth transition into the department.
- Monitor and manage the effectiveness and use of new hire tools addressing any gaps promptly with HR Talent Development and/or applicable LTS leader.
- Establish training metrics to measure the impact of learning initiatives and path to proficiency.
- Develop implementation plans for training programs, considering scalability and sustainability.
- Collaborate with stakeholders to ensure successful execution of training strategies and incorporate lessons learned/continuous improvement opportunities on an ongoing basis.
- Partner with HR Talent Development and LTS leaders to track effectiveness of training in terms of skill/competency improvement.
- Provide executive level reporting to LTS Director and LTS Business Support Director for view with Chief Operating Officer.
- Bachelor's Degree from an accredited university in Business, Technology, Human Resources, Communications, or related program
- 8 years of experience working in the financial services/banking industry
- 5 years of experience engaging in commercial lending operations functions
- 4 years of experience supporting learning development operations functions
- 2 years of experience managing small to medium sized projects/initiatives
- 1 year of experience working with vendor or internally developed knowledge repositories
- 1 year of experience presenting to senior leaders
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours
8:00am - 5:00pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
