Manager of Trust Advisors I

Trust Advisor Manager

This role is responsible for managing a team of 8-12, including Trust Advisors, Trust Administrators and Trust Client Assistants ensuring compliance with corporate and regulatory policies and practices in the administration of Trust accounts. Individuals in this role would utilize their fiduciary/administrative expertise in addressing issues in the region's book of business, provide fiduciary training as needed, and are a resource to their colleagues while managing their own book of HNW and complex Personal Trust Accounts. Individuals in this role have indirect responsibility for new business development and they have direct responsibility for ensuring a client experience that exceeds expectations along with reducing attrition.

Position Responsibilities

Administration/Compliance

• Manage large and perhaps more complex personal trust accounts in accordance with the terms of the various governing documents, applicable law, corporate and personal trust policies which are consistent with the needs of the principals, income beneficiaries, and remaindermen.
• Review, analyze and interpret documents for direction; evaluate account information for completeness and accuracy, monitor and review account transactions, respond to incoming correspondence and client requests while ensuring decisions are made in a prudent and responsible fashion.
• Always provide premier client service to include interactions with Financial Advisors and families while ensuring decisions are aligned with fiduciary requirements. Coordinate the completion of all Relationship reviews assigned to Trust Officer and Trust Administrator. Ensure that the usage of Coverage is adhered to on a regular basis.
• Coordinate the implementation and review of investment programs, working with the Advisor Solutions Investment Unit and Trust Partners.
• Collaborate with the appropriate internal partners to resolve and respond to issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
• Perform trust compliance requirements including but not limited to Administrative Account reviews on all accounts in accordance with policy, presenting proper documentation and rationale for discretionary actions, completing all required corporate compliance training, and ensuring account administration aligns with all policies.
• Remain current on fiduciary/tax/legal changes that impact administration of accounts.
• Meet all requirements for remediation of exceptions or any other issues with accounts that require attention.
• Create an atmosphere of accountability for client service, an expectation of proactive client contacts and an expectation that colleagues adhere to client communication guidelines.
• Responsible for ensuring colleagues are compliant with expectations for their account administration i. e. administrative reviews are completed timely each month, overdrafts are cleared within 45 days, outstanding exceptions are addressed ongoing and remediated timely.
  
  

New Business Development

• Assists new business opportunities with the Business Development Officers (Fiduciary Strategists) participating, as needed, in prospect and client meetings to expand existing relationships.
• Attend meetings and provides presentations with internal and external referral sources to encourage business development.
• Provide the opportunity for colleagues to create or expand connections with centers of influence, while creating opportunities for themselves.
  
  

Leadership and Management

• Provide leadership and mentorship to team members creating opportunities for growth and development within their roles.
• Participate and assist programs to improve efficiencies, improve client service and/or to improve business outcomes for Comerica Trust Alliance. Actively contributes to the team, collaborating and providing feedback on operational improvements.
• Supervise direct reports in management of day-to-day activities, enhance their professional development, and improve staff performance. Review reports which assist in measuring the overall performance of the designated work unit.
  
  

Position Qualifications

• Bachelor's degree from an accredited university
• 8 years of experience in Fiduciary Administration
• 5 years of experience in Staff Management
  
  

Work Best Category

Category C - Days in the office will either be designated days or will vary week to week from 2-5 days

Hours

8:00am - 5:00pm Monday - Friday

Salary

For candidates hired in the state of California, Colorado, Maryland, Illinois, Washington, or New York the expected salary/On-Target Earnings (OTE) range for the role is currently:

• California - $113,850 - $212,750 Annually
  
  

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer’s work location to determine the pay range.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.