What are the responsibilities and job description for the Payments Work Lead position at Comerica Bank?
The Work Leader is responsible for providing operational support and guidance for production tasks. This position will provide advanced problem resolution and the ability to communicate and escalate significant production issues within an operational business unit; as well as oversee the daily workflow, to ensure all service levels and customer needs are satisfied.
- Support and adjust customer accounts associated to processing within error resolution guidelines.
- Assists in resolving more complex production related issues within the business unit with the ability to escalate significant production issues to the appropriate leader in a timely manner.
- Ability to identify and recommend changes to operational procedures for efficiencies within the department and other related business units.
- Works independently with limited supervision proactively resolving customer or client issues.
- May be required to participate in projects impacting business unit with ability to document procedural changes to department functions.
- Requires independent decision-making skills, the ability to write procedures, and recommend process improvements.
- Demonstrates proven transferable skills, transformation behaviors, and ability to adapt to change while contributing to the Payment & Shared Services group.
- High School Diploma or GED
- 3 years of experience in operations work
- 3 years of customer service
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
