What are the responsibilities and job description for the Customer Service Representative/Scheduling Coordinator position at Comfort Experts, LLC.?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Paid time off
HVAC Dispatcher/CSR
Here at Comfort Experts, LLC, we are committed to our employees, their development, and their work-life balance. Work friends and teams are important, but we know your real family is most important! We believe in compensating our employees well for the time they spend away from their families and dedicate to our successes. We offer a friendly work environment with great hourly pay, incentives, bonuses, and 401k. We have full-time work year round with no layoffs! Our business continues to grow every year. We are looking to find someone who wants to help grow with us.
Here is a little bit about the job:
Job Summary:
The function of our HVAC CSR is to take calls and schedule appointments while ensuring full customer satisfaction. Our ideal candidate would excel at customer service and understand the team depends on them to at times work weekends or after-hour shifts as assigned to fulfill the seasonal needs of the field service team.
But don't worry so much over the job details now, come meet us, see us in action, and review the job details with the owners. If you have previous customer service, phone support experience, and Microsoft computer skills, then we can train you to do this job. We just need customer service-minded, reliable, dependable, dedicated individuals to push our team’s successes further. If you want to join a dynamic team of individuals, then we are the team for you!
Job Duties:
- Tuesday-Saturday 12pm-6pm (negotiable)
- Provide fast, friendly, and fun customer service
- Answer incoming calls related to service, billing, and other departments.
- Schedule service/estimate appointments in a timely manner.
- Make outbound calls to book, confirm, and survey upcoming or completed appointments when not dispatching.
- Manage and deescalate customer concerns and work to resolve them efficiently and effectively.
- Answer questions and resolve issues related to past or future services
- Accurately closeout technicians by job.
- Send out emails to our existing customers to book appointments through our software.
- Escalates issues as required and ensures adequate follow-up/resolution.
- Other assigned duties as directed by management
Key Competencies:
- Excellent customer service skills, and outstanding communication skills
- Ability to think critically and problem solve
- Able to take direction and quickly learn new procedures, processes, and services offered with keen attention to detail
- Open to feedback, believing in a culture of continuous improvement as you work toward individual and company goals
- Comfortable using technology; ideally familiar and experienced with HVAC
- Able to reliably meet a required flexible/variable hour work schedule to include some weekends and adhere to the company attendance policy
- Critical thinking and problem solving
- Ability to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
Education and Experience:
- High school diploma or equivalent
- 1-3 years of experience in a customer service environment
- Dispatch experience a plus but not required
- HVAC experience a plus but not required
We have a great opportunity for someone who is looking to be a part of a great company that truly values their employees. Please apply online.
Equal Opportunity Employer & Veteran Supporter
Salary : $20 - $25
