What are the responsibilities and job description for the Customer Service Representative / CSR position at Comfort First Heating & Cooling?
Comfort First Heating & Cooling of Sanford, NC is seeking an enthusiastic, organized, and detail-oriented full-time Customer Service Representative / CSR to provide maximum customer service, accurately communicate, and be courteous to all co-workers, management, and customers. Service Titan experience a plus! Our Customer Service Representative / CSR / Dispatcher is paid competitively and enjoys stellar benefits.
Are you always looking for ways to improve? Can you greet visitors in a professional manner? Do you have an acute attention to detail, strong organizational skills, and a commitment to excellence? Are you versatile, flexible, and willing to work in a changing work environment? If this sounds like the opportunity for you, apply today and join our office team!
ABOUT COMFORT FIRST HEATING & COOLING
Our company was founded in 2010 by co-owners Art Harmon and Wesley McLeod. They have over 30 years of experience working in the home improvement industry. Art and Wesley are big supporters of the community and are active participants in many community-based projects. We believe in giving our clients the highest quality of customer satisfaction and always go the extra mile.
We acknowledge and value the time and hard work put in by our team. That's why we offer excellent pay, benefits, and the opportunity to work with a fantastic team that defines our company culture.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR
You provide out-of-this-world customer service from the get-go, ensuring that in-house customers are greeted, the phone is answered, follow-ups are complete, customer complaints are resolved, and that everyone is 100% taken care of. Even making an effort to schedule seasonal maintenance contract customers and keep track of completed service schedules for residential and commercial customers.
Your top-notch organizational skills help you manage the service schedule and dispatch technicians using neighborhood and zip code info eliminating drive time and increasing productivity. In an effort to make sure that our technicians have full schedules, you make outbound calls and schedule any requested installation service immediately as well as retail service calls. At the end of the day, you are sure to review or reschedule as necessary and confirm the next day's appointments.
You call on accounts receivables to collect service fees and non-coverage fees from homeowners when the technician is unable to and/or if the tenant isn't home. Providing switchboard relief as needed, you also monitor and validate the accuracy of entries into the Desco system. This includes filing/maintaining paperwork and updating calls to help you stay on top of field tickets and receipts. You also complete any other office duties as assigned to you by the Office Manager including daily/weekly reports and distributing the TJ List correctly among the other CSR's. At the end of your day, you feel great about your contributions to our company and the community!
CUSTOMER SERVICE REPRESENTATIVE / CSR QUALIFICATIONS
- One-year certificate from a college or technical school, 6 months related experience, OR an equivalent combination of education and experience
- Proficient in billing software, Microsoft Office Suite, and Intuit Quickbooks
- Excellent written and verbal communication skills
- Acute attention to detail
- Excellent verbal communication skills
- Service Titan experience is a plus
Are you an analytical problem-solver who has strong listening skills? Can you respond promptly to customer needs, provide adequate feedback, and meet commitments? Do you work well independently and as part of a team? Can you contribute to high company morale? Do you practice sound judgment? Can you manage your time and tasks effectively? Do you have a professional demeanor? Are you punctual, dependable, and good at following instructions, policies, and procedures? If so, you may be perfect for this office position!
ARE YOU READY TO JOIN OUR TEAM?
If you are great on the phone and feel that you would be right for this office position, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 27332
Salary : $15 - $17
