What are the responsibilities and job description for the Customer Service Representative position at Comfort Generation LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and effective communication.
- Provide accurate information regarding products and services, assisting customers with their questions and concerns.
- Handle cash transactions occasionally and process payments efficiently while maintaining accuracy in cash handling.
- Perform data entry tasks to update customer records and maintain organized documentation.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Maintain professionalism in phone etiquette
- Collaborate with team members to resolve complex issues and enhance overall customer satisfaction.
- Support office operations by assisting with administrative tasks as needed.
Skills
- Strong verbal and written communication skills in English; multilingual abilities are a plus.
- Proficient in data entry with attention to detail for accurate record keeping.
- Experience in customer support or office environments preferred.
- Ability to analyze information effectively and provide solutions based on customer needs.
- Excellent phone etiquette and interpersonal skills to foster positive relationships with customers.
- Familiarity with cash handling procedures and financial transactions is advantageous.
- A proactive approach to problem-solving and the ability to work well under pressure.
Join our team as a Customer Service Representative where your skills will contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18