Director of Quality Assessment and Performance Improvement

Take the Lead. Elevate Care. Change Lives.

Who You Are:

• A high-impact, results-driven leader who takes ownership.
• A strategic thinker & problem solver who fixes issues before they become problems.
• An unshakable force who thrives in high-pressure, high-accountability environments.
• An analytical powerhouse who turns data into action-FAST.
• A mentor & motivator who transforms teams.
• A believer that patient care isn't a job -it's a mission.

At Comfort Home Care, we believe quality care starts with a passionate, skilled team that's dedicated to excellence. If you're a visionary leader who thrives on driving meaningful change, improving patient outcomes, and mentoring teams to their highest potential, we want YOU as our Director of Quality Assessment & Performance Improvement!

Who We Are:

• Established in 2008, CHC is Massachusetts' premiere visiting nursing home healthcare company who provides quality care to our vulnerable psychiatric population.
• CHC proudly cares for over 1,000 patients throughout Massachusetts and has a team of over 200 employees.
• CHC is a company who values all our employees and embraces their feedback, while always striving to meet 100% employee satisfaction.
• CHC is proud to be Joint Commission accredited and is the only psychiatric home healthcare agency in MA to achieve this stature. In the role of Director of Quality Assessment & Performance Improvement, you will help lead us in retaining this status.

What You'll Do:

You'll be the driving force behind our quality excellence and performance success, working directly with the CEO to raise the bar and redefine home healthcare standards.

You will:

OWN QUALITY & COMPLIANCE

• Design and enforce quality improvement strategies that meet-and exceed-Medicare, Medicaid, and Joint Commission standards.
• Run audit like a pro-both internal and external-to ensure regulatory excellence.

LEAD & DEVELOP HIGH-PERFORMANCE TEAMS

• Train, mentor, and elevate nurses and caregivers, ensuring they have the tools to execute at the highest level.
• Lead our annual Skills Fair and other training programs to keep our teams sharp.

DRIVE EXECUTION & ACCOUNTABILITY

• Ensure nothing gets missed. Oversee EMR reports, close documentation gaps, and drive seamless billing and compliance processes.
• Implement policies with precision. Develop systems that guarantee adherence to quality and efficiency standards.

DRIVE COMPLIANCE & AUDITS

• Lead internal and external audits, collaborate with regulatory bodies, and keep us ahead of industry standards.

TRANSFORM DATA INTO ACTION

• Analyze performance metrics, identify trends, and drive measurable improvements in patient outcomes and operational efficiency.

OPTIMIZE OPERATIONS & STREAMLINE PROCESSES

• Eliminate inefficiencies. Find bottlenecks, optimize workflows, and ensure every department operates at peak performance.

• Bridge the gaps. Work cross-functionally with leadership, nursing, and billing teams to ensure alignment and flawless execution

Why You Want This Opportunity:

• Make an Immediate Impact - Your leadership will directly enhance patient care quality.
• Own Performance & Execution - You'll have the authority to drive change and deliver results.
• Empower Teams - Your mentorship will transform teams and elevate the standard of care.
• Lead with Autonomy - You'll have the power to make decisions, implement policies, and drive excellence.
• Work with a Mission-Driven Team - You'll collaborate with top-tier professionals who share your passion for quality and efficiency.

What You Need:

• License: A current Massachusetts Registered Nursing license is required, MSN preferred.
• Industry Knowledge: Extensive knowledge of industry regulations and governing laws.
• Management Experience: Must have a minimum of 5 years in progressive management roles, preferably in certified home health.
• Software Skills: Proficiency in Microsoft Office, medical records, and compliance management software.
• Strategic Problem Solving: Exceptional analytical, investigative, problem-solving, and organizational skills.
• Collaboration & Team Leadership: Excellent communication, team management, and interpersonal skills.
• Cross-Functional Communication: Ability to communicate effectively with clinical personnel, office personnel, and outside providers.

Let's Go!

You're not just looking for a job-you're looking for a place where you can lead with purpose.

A role where your voice matters, where you're given the freedom to make bold decisions, and where your expertise shapes the future of care.

You're someone who doesn't just follow the rules-you raise the bar, drive change, and inspire those around you to do the same.

You're looking for more than just success. You want to be part of a company that's committed to redefining what success looks like. A place where your leadership fuels something bigger than just results-it sparks transformation.

This is your chance to join a company where excellence is the expectation, not the goal. Where you'll have the autonomy to shape the team, the culture, and the future of healthcare.

If you're ready to lead a team as passionate as you are and create something that lasts, this is your moment.

APPLY TODAY!