What are the responsibilities and job description for the Hotel Front Desk Agent position at Comfort Inn and Suites Airport?
ONLY APPLICATIONS DROPPED OFF AT THE COMFORT INN AND SUITES IN PERSON WILL BE CONSIDERED!
COMFORT INN AND SUITES AIRPORT
1250 EAST PLUMB LANE
RENO, NV 89502
SEEKING SHIFTS:
- Full-Time (Morning)
- Part-Time (Morning)
FRONT DESK AGENT DUTIES AND RESPONSIBILITIES:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
PREREQUISITES:
Education: High school graduate or equivalent.
Experience: Previous hotel-related experience desired but not required. Customer service a must.
Physical: Requires standing for extended periods of time, visual acuity, walking up and down stairs, and may on occasion have to lift and carry up to 40 pounds.
ONLY APPLICATIONS DROPPED OFF AT THE COMFORT INN AND SUITES IN PERSON WILL BE CONSIDERED!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17