Sales Associate

Sales Strategy & Business Development:

• Develop and implement effective sales strategies to increase hotel revenue and market share.

• Identify new business opportunities, including corporate accounts, group bookings, and individual leisure travelers.

• Generate and qualify new leads, focusing on market segments that align with the hotel’s brand and goals.

• Proactively target and pursue corporate clients, event planners, and travel agencies.

• Build and maintain a pipeline of potential clients and consistently work towards closing deals.

Client Relationship Management:

• Cultivate and maintain relationships with key clients, including repeat clients and local businesses.

• Provide exceptional customer service by understanding client needs and tailoring solutions to meet them.

• Act as the primary point of contact for clients, addressing inquiries and ensuring satisfaction from the initial booking through post-event follow-up.

• Coordinate with other hotel departments to ensure the highest level of service for clients.

Revenue & Target Achievement:

• Work closely with the revenue management team to develop pricing strategies that drive profitability while remaining competitive in the market.

• Meet or exceed monthly and quarterly sales targets and KPIs.

• Monitor competitor activity and market trends to adjust strategies and tactics accordingly.

Event & Conference Sales:

• Promote and sell the hotel’s event and conference facilities to large groups, conventions, and special events.

• Collaborate with the events team to ensure smooth execution of bookings, ensuring all client expectations are met or exceeded.

Reporting & Analytics:

• Prepare and maintain sales reports, forecasts, and performance metrics.

• Analyze sales trends, identify gaps, and take corrective actions to achieve goals.

• Provide regular updates to the Director of Sales and Marketing regarding sales activities, client feedback, and market conditions.

Networking & Industry Engagement:

• Attend local networking events, trade shows, and business development meetings to promote the hotel and generate new business.

• Build and maintain a solid network of industry contacts, including travel agents, corporate planners, and event managers.

Collaboration & Teamwork:

• Collaborate with other departments such as marketing, front desk, and operations to ensure seamless guest experience and smooth booking processes.

• Participate in hotel promotional activities, campaigns, and initiatives to maximize visibility and reach.