What are the responsibilities and job description for the Front Desk Supervisor position at Comfort Inn and Suites Gulf Shores?
Overview
We are seeking a dynamic and experienced Front Desk Manager to join our team. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and managing the daily activities of the front desk staff. This role is pivotal in creating a welcoming atmosphere for guests and maintaining efficient operations within our hospitality environment.
Responsibilities
- Supervise and coordinate front desk activities, including guest check-in and check-out processes.
- Ensure high levels of customer service are maintained at all times, addressing guest inquiries and resolving issues promptly.
- Manage front desk staff schedules, training, and performance evaluations to ensure a well-functioning team.
- Oversee night audit procedures to ensure accuracy in financial reporting and guest accounts.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Monitor phone systems to ensure timely responses to incoming calls and messages.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
Experience
- Previous experience in hotel management or hospitality is required, with a focus on front desk operations.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds; bilingual or multilingual abilities are a plus.
- Familiarity with hospitality management software and phone systems is essential.
- Experience in conducting night audits is preferred but not mandatory.
- A proactive approach to problem-solving with strong organizational skills is necessary for success in this role.
Join our team as a Front Desk Manager where your expertise will contribute significantly to our guests' experiences and the overall success of our establishment!
Job Type: Full-time
Pay: $15.00 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hospitality: 3 years (Required)
Ability to Commute:
- Gulf Shores, AL 36542 (Required)
Work Location: In person
Salary : $15 - $19