What are the responsibilities and job description for the Front Desk Associate position at COMFORT INN AND SUITES OF MEDINA NY?
Job Overview
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.
Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and assist with inquiries
- Handle reservations and cancellations
- Provide information about hotel services, facilities, and local attractions
- Process payments and maintain guest accounts
- Assist with any guest requests or issues promptly
- Collaborate with other hotel staff to ensure guest satisfaction
Skills
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using phone systems and hotel software
- Bilingual or multilingual skills are a plus
- Experience in front desk, guest services, or hotel industry preferred
- Knowledge of night audit procedures is advantageous
If you are a dedicated individual with a passion for hospitality and enjoy interacting with people from diverse backgrounds, we welcome you to apply for the Front Desk Agent position at our hotel.
Job Types: Full-time, Part-time
Pay: $15.50 - $17.50 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Medina, NY 14103 (Required)
Ability to Relocate:
- Medina, NY 14103: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
