What are the responsibilities and job description for the Front Desk Associate/Night Auditor position at Comfort inn and suites warsaw?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents' responsibilities include registering guests, managing reservations, providing information about rooms, rates and amenities, along with performing auditing, balancing, and reporting various areas of the hotel if working 3rd shift. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Balance and post various charges of the front desk for guest stays
- Run Night audit after all guests have checked in
- Help maintain the cleanliness of the hotel's public areas
Skills
- Work experience as a Hotel Front Desk Agent is not required but is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Flexible schedule is a bonus
- Basic computer skills required
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Night shift
Application Question(s):
- At this time, we are looking for someone to work part time with a possibility of getting full time hours in the future, does this suite your needs?
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Required)
Ability to Commute:
- Warsaw, IN 46582 (Required)
Ability to Relocate:
- Warsaw, IN 46582: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
