Front Desk Agent

Job Summary:

The Front Desk Associate serves as the first point of contact for guests, ensuring a positive check-in and check-out experience while providing exceptional customer service. This role requires professionalism, strong communication skills, and the ability to multitask in a fast-paced hotel environment.

Key Responsibilities:Guest Services:

• Greet and welcome guests with a friendly and professional attitude.
• Check guests in and out efficiently, ensuring accuracy in reservations and billing.
• Handle guest inquiries, complaints, and requests in a prompt and courteous manner.
• Provide guests with hotel information, including amenities, policies, and local recommendations.
• Address and resolve any guest concerns or escalate issues to management when necessary.

Reservations & Check-In/Out Process:

• Process reservations, cancellations, and modifications using the hotel’s property management system (PMS).
• Verify guest identification and payment methods to ensure compliance with hotel policies.
• Assign rooms based on guest preferences and availability.
• Ensure accurate entry of guest information and special requests in the system.

Administrative & Financial Tasks:

• Manage cash, credit card transactions, and deposits following proper accounting procedures.
• Balance and reconcile the cash drawer at the beginning and end of each shift.
• Maintain accurate records of guest stays, payments, and incident reports.
• Prepare daily reports and assist with night audit procedures when needed.

Communication & Teamwork:

• Collaborate with housekeeping and maintenance to ensure rooms are ready for guests.
• Communicate special requests and VIP guest needs to appropriate departments.
• Assist in training new front desk staff when required.

Safety & Compliance:

• Adhere to hotel safety and security protocols, including handling emergency situations.
• Ensure compliance with hotel policies, local regulations, and brand standards.
• Maintain the cleanliness and organization of the front desk area.

Qualifications & Skills:

• High school diploma or equivalent (hospitality experience preferred).
• Previous customer service experience, preferably in the hotel industry.
• Proficiency with hotel property management systems (PMS) and Microsoft Office.
• Excellent communication, problem-solving, and multitasking abilities.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Work Environment:

• Standing for extended periods and occasional lifting of up to 25 lbs.
• Fast-paced environment with direct guest interaction.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to Commute:

• Springfield, IL 62703 (Required)

Ability to Relocate:

• Springfield, IL 62703: Relocate before starting work (Required)

Work Location: In person

Salary : $15