What are the responsibilities and job description for the Hotel Front Desk Agent position at Comfort Inn Atlanta Downtown?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Process reservations and cancellations accurately using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Skills
- Experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette for handling calls professionally.
- Proficiency in front desk operations within a hotel setting.
- Multilingual or bilingual abilities are a plus for enhancing guest communication.
- Familiarity with phone systems and hotel management software is advantageous.
- Ability to work effectively both independently and as part of a team in a dynamic environment.
Join us as we strive to provide an unforgettable experience for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Atlanta, GA 30315 (Required)
Ability to Relocate:
- Atlanta, GA 30315: Relocate before starting work (Required)
Work Location: In person
Salary : $12