What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Inn Atlanta Downtown?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires excellent communication skills, a strong focus on guest relations, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Process payments and manage billing inquiries.
- Provide information about hotel amenities, services, and local attractions.
- Assist with reservations and modifications as needed.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Utilize phone systems to manage incoming calls and assist guests effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Experience
- Previous experience in hospitality or customer service is preferred.
- Strong guest relations skills with the ability to communicate effectively with diverse clientele.
- Bilingual or multilingual abilities are a plus, enhancing communication with guests from various backgrounds.
- Familiarity with hospitality management principles is advantageous.
- Proficient in phone etiquette and handling phone systems efficiently.
- Experience in guest services or front desk operations is beneficial.
Join our team as a Hotel Front Desk Clerk, where you will play a vital role in creating memorable experiences for our guests while working in a dynamic environment.
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Atlanta, GA 30315 (Required)
Work Location: In person
Salary : $12