What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. This role is crucial in creating a positive first impression and enhancing the overall guest experience at our establishment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through various phone systems.
- Provide information about hotel services, local attractions, and amenities to guests.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain an organized front desk area, ensuring all materials are stocked and available.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with hospitality management principles is a plus.
- Multilingual or bilingual skills are highly desirable to accommodate diverse guests.
- Proficient in phone etiquette, with strong communication skills both verbally and in writing.
- Experience with front desk operations or hotel management systems is advantageous.
- A positive attitude, strong work ethic, and ability to work well under pressure are essential for success in this role.
Join us in delivering outstanding guest services that create memorable experiences!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17 - $18
