What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will possess excellent customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional experience throughout their stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Address guest inquiries and concerns promptly, providing information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, demonstrating strong phone etiquette to assist potential guests and current patrons.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded and reconciled.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Maintain a clean and organized front desk area to enhance the overall guest experience.
- Assist in managing guest feedback through surveys or direct communication to continually improve service quality.
Requirements
- Previous experience in hospitality or customer service is preferred; resort or hotel experience is a plus.
- Strong communication skills with the ability to interact effectively with diverse guests; multilingual or bilingual abilities are highly desirable.
- Familiarity with front desk operations, including night audit processes, is advantageous.
- Exceptional organizational skills and attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding guest services in a fast-paced environment.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while providing memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- Day shift
- Morning shift
Work Location: In person
Salary : $10 - $11
