What are the responsibilities and job description for the Front Desk Associate position at Comfort Inn by Choice Hotels?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, responsible for managing front desk operations and ensuring a welcoming atmosphere. This role requires excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring accurate billing.
- Manage reservations and provide information about hotel services and amenities.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain an organized front desk area, including managing phone systems and paperwork.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with special requests or arrangements for guests, such as transportation or dining reservations.
Skills
- Strong background in hospitality with experience in guest services preferred.
- Proficiency in hotel management software and phone systems.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including nights and weekends if necessary.
- Strong organizational skills with attention to detail in managing front desk operations.
- Previous experience in a front desk role or hospitality management is an advantage.
Join us as we create memorable experiences for our guests through outstanding service!
Job Types: Full-time, Part-time
Pay: $14.00 - $14.50 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Huron, OH 44839 (Required)
Ability to Relocate:
- Huron, OH 44839: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
