What are the responsibilities and job description for the Front Desk Clerk position at Comfort Inn by Choice Hotels?
Job Summary: Responds to and services the guest’s needs. Conducts friendly conversation in the interest of selling the hotel. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives, including hotel brand. Performs a variety of clerical duties including basic computer work and simple accounting tasks. Responsible for balancing the daily operations of the hotel.
Responsibilities:
- Adhere to all property specific brand standards.
- Balancing the day’s business in a neat and orderly fashion, in a reasonable amount of time.
- Must be able to work evening Shifts.
- Complete all tasks described on the relevant shift check list during shift.
- Checking the credit of guest accounts daily and follow up if action is required.
- Must have knowledge of surrounding area.
- Must be responsible for security of guests, fellow employees and hotel assets.
- Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
- Keep cash drawer secure and in balance throughout the shift.
- Sell and upsell rooms to walk ins and phone reservations.
- General knowledge of housekeeping.
- Maintain a clean and attractive work area, uniform, and person.
- Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
- Must have good telephone skills.
- Must have patience and understanding for every person that is encountered.
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues.
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Athens, TN 37303: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
