What are the responsibilities and job description for the Front Desk Clerk position at Comfort Inn by Choice Hotels?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities and services
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Handle guest complaints or concerns, escalating to management when necessary
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hospitality management or hotel front desk preferred
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Proficient in phone etiquette and handling phone systems
- Familiarity with hotel management software is a plus
- Bilingual or multilingual abilities are highly desirable for guest relations
We offer competitive pay and benefits package for qualified candidates. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please apply with your updated resume.
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotating weekends
Work Location: In person
Salary : $14 - $15
