What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Inn by Choice Hotels?
Overview
We are seeking a dedicated and personable Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Maintain accurate records of guest accounts and transactions.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Address guest complaints or concerns promptly and effectively to ensure guest satisfaction.
- Operate phone systems to manage incoming calls, relay messages, and assist with reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with the ability to engage positively with guests.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Experience with night audit processes is a plus.
- Multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software is beneficial but not required; training will be provided.
- A commitment to enhancing guest relations through attentive service and problem-solving skills.
If you are passionate about providing excellent hospitality and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity as a Hotel Front Desk Clerk.
Job Types: Full-time, Part-time
Pay: $11.50 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Work Location: In person
Salary : $12 - $12
