What are the responsibilities and job description for the Hotel Front Desk Customer service position at Comfort Inn by Choice Hotels?
JOB SUMMARY
shifts hours 7am-3pm, 3pm-11pm,11pm-7am
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
clean lobby when needed, empty all trash and setup a breakfast and clean breakfast area after Breakfast hours.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel & Accommodations Guest Services Staff: 3 years (Required)
- Hotel experience: 3 years (Required)
Work Location: In person
Salary : $11 - $12
