Hotel Assistant General Manager

Camp Verde Motel Partners is seeking an experienced an Assistant General Manager with at least 3 years of experience for the Comfort Inn Camp Verde preferably in a nationally branded hotel.

ABOUT THE HOTEL:

The Comfort Inn Camp Verde I-17 hotel is just minutes from a variety of attractions and natural wonders. Within driving distance there is the Fort Verde State Historical Park, the Verde Canyon Railroad, and Sedona. Flagstaff's mountain-town beauty is just under an hour to the north of the hotel.

PRINCIPAL RESPONSIBIILITIES:

Manages the daily operations of the hotel, with the ability to lead and execute the brand and company strategies. Achieve planned goals as measured by revenue, house profit, and RevPAR index. Responsible for adhering to all brand standards on guest satisfaction, associate satisfaction, quality assurance, and asset protection. Communicates with hotel owners and corporate office as required. Ensures the development and execution of strategic sales and marketing initiatives.

PRIMARY FUNCTION:

Education

Bachelor’s degree in Hotel Management or Business preferred. Equivalent experience is acceptable.

Experience

Leads and manages hotel operations

· Adheres to the monthly budgets set forth for all departments by management and ownership. .

· Reviews forecasts. Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures and Brand Standards.

· Oversees the Sales and Marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in the efforts to secure business, as needed.

· Leads executive committee/department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded.

· Speaks with and responds to guests regarding service challenges.

· Facilitates hotel meetings.

Management

· Hires, supervises, coaches, disciplines, and conducts performance evaluations for department heads and key personnel.

· Develops the skills and abilities of direct reports.

· Monitors high potential department heads and team member activity and ensures their growth within the company.

Corporate Communication and Owner Relations

· Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel.

· Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company wide initiatives.

The AGM reports directly to the General Manager.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position will require the person to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

· Ensures proper levels of supplies, cleaning supplies and uniforms are maintained by each department manager.

· Ensure all hotel equipment (i.e., kitchen and maintenance equipment) is properly maintained and employees are trained in the usage in accordance with safety standards.

· Develop and implement operating standards that are in compliance with federal, state, local, and Company practices.

· Spends time with guests during breakfast hours, in accordance with the GM Meet and Greet policy.

· Attends industry meetings and participates in industry organizations.

· Understand the performance expectations of each job supervised well enough to measure performance and provide guidance.

· Participates in and maintains active community relations.

· Participates in and ensures the hotel maintains active college relations.

· Participates in corporate activities and meetings, as requested.

· Manages all in-coming correspondence, including e-mail and paper mail.

· Input and retrieve information from computer systems, including but not limited to Human Resources Management system, reservation systems, Quickbooks Accounting systems, IT, and food and beverage systems.

PHYSICAL REQUIREMENTS:

Below is a listing of the physical requirements for the standard performance of this job:

Frequency Key: Rare, Occasional, Frequent, or Constant

• Sitting Frequent
• Walking, Standing Frequent
• Climbing Stairs Occasional
• Crouching/Bending/Stooping Occasional
• Reaching Occasional
• Grasping Occasional
• Pushing/Pulling Occasional
• Near Vision Constant
• Far Vision Constant
• Hearing Constant
• Talking Constant
• Smelling Rare
• Lifting/Carrying (20 lbs.) Occasional
• Travel Occasional

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

· Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.

· Excellent written skills sufficient to produce communications that properly reflect Hilton image.

· Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.

· Knowledge of a variety of computer software applications in Microsoft Office, spreadsheets, and hotel management systems.

· Ability and willingness to work flexible hours including weekends, holiday and late nights.

· Ability to perform critical analysis.

· Ability to manage extensive amounts of information and provides constructive feedback/direction.

· Excellent oral communication and presentation skills.

· Considerable ability to listen effectively.

· Ability to work effectively both independently and as a team.

· Ability to delegate managers and organizes projects and established priorities consistent with company objectives.

· Ability to manage multiple projects, meet and work effectively under time and resource constraints.

· Ability to effectively lead team of professionals.

QUALIFYING STANDARDS:

Education

Bachelor’s degree in Hotel Management or Business preferred. Equivalent experience is acceptable.

Experience

· Requires substantial and successful track record in hotel operations.

· Three years of hotel general manager or equivalent position experience. Experience in a select service nationally branded hotel, such as IHG, Hilton, or Choice preferred.

· Proven track record of progressive career growth and pattern of success in achieving exceptional performance.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

The ideal candidate will put pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Candidates selected for further consideration will be contacted within two weeks of the closing date of this ad, but no later than 11/15/2023.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability status, protected veteran status.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Weekends as needed

Work Location: In person

Salary : $20 - $22