Front Desk (Part Time)

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a crucial role in creating a welcoming atmosphere and addressing guest inquiries while maintaining the highest standards of hospitality.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest reservations, inquiries, and requests via phone systems and in-person interactions.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Assist with night audit duties as required, ensuring accurate financial reporting.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Maintain an organized front desk area and manage all necessary paperwork.
• Collaborate with other departments to fulfill guest requests and enhance overall service quality.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Requirements

• Previous experience in front desk operations or customer service within the hospitality industry is preferred.
• Strong communication skills, both verbal and written, with an emphasis on customer service excellence.
• Familiarity with hospitality management software or property management systems is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong attention to detail with excellent organizational skills.
• A positive attitude and ability to work well under pressure in a fast-paced environment.
• Knowledge of hotel operations, including guest services and night audit processes is advantageous.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Commute:

• Ellsworth, ME 04605 (Required)

Work Location: In person

Salary : $17 - $18