Hotel Front Desk Attendant

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$17 - $18 hourly

Responsibilities:

• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems

About Company

Welcome to our pet-friendly Comfort Inn Fairbanks hotel in Alaska. Find our hotel amid all the action, just four miles from Fairbanks International Airport. When you check-in, you'll be greeted with free WiFi, a free hot breakfast, a fitness center, and a business center. At the end of the day, unwind in your guest room with a flat-screen TV, microwave, and mini-fridge. Our hotel also features a marketplace for last-minute needs and a laundry facility for your wardrobe. Of course, rely on a hot cup of coffee anytime.