What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn Lafayette I-65?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and respond to inquiries, providing accurate information about hotel services and amenities
- Process guest check-ins and check-outs efficiently, following established procedures
- Handle guest complaints or concerns promptly and professionally, escalating issues as needed
- Maintain a clean and organized front desk area, ensuring all supplies are stocked
- Assist with reservations and cancellations, ensuring accuracy of bookings
- Provide exceptional customer service, exceeding guest expectations
Requirements:
- Previous experience in a customer service role preferred. However willing to train the right team member!
- Excellent communication and interpersonal skills
- Must be willing to learn phone system and computer software system
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, overnight as necessary and holidays
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As the first point of contact for our hotel, you will play a vital role in ensuring guest satisfaction.
If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, apply now!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
Work Location: In person
Salary : $12 - $14
