What are the responsibilities and job description for the Guest Services Representative position at Comfort Inn/Lehi?
Job Summary
We are seeking a dedicated and customer-focused Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. You will handle front desk operations, manage guest relations, and assist with various hospitality tasks to maintain a welcoming environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations including check-in and check-out procedures.
- Address guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel amenities, services, and local attractions.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Conduct night audits as required to ensure accurate financial reporting.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with other departments to enhance guest satisfaction and experience.
- Assist in managing reservations and coordinating special requests for guests.
Requirements
- Previous experience in front desk operations or hospitality management is preferred.
- Strong guest relations skills with a focus on delivering outstanding customer service.
- Familiarity with hotel management software is an advantage.
- Excellent communication skills; multilingual abilities are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills and attention to detail.
- A positive attitude and ability to work well in a team-oriented environment.
- Knowledge of resort operations is beneficial but not mandatory.
Join us in creating unforgettable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Ability to Commute:
- Lehi, UT 84043 (Required)
Ability to Relocate:
- Lehi, UT 84043: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14