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Guest Services Representative

Comfort Inn/Lehi
Lehi, UT Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/28/2025

Job Summary
We are seeking a dedicated and customer-focused Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. You will handle front desk operations, manage guest relations, and assist with various hospitality tasks to maintain a welcoming environment.

Responsibilities

  • Greet and welcome guests upon arrival with a friendly demeanor.
  • Manage front desk operations including check-in and check-out procedures.
  • Address guest inquiries and resolve any issues or complaints promptly.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle phone calls with professionalism, demonstrating excellent phone etiquette.
  • Conduct night audits as required to ensure accurate financial reporting.
  • Maintain accurate records of guest information and transactions in the hotel management system.
  • Collaborate with other departments to enhance guest satisfaction and experience.
  • Assist in managing reservations and coordinating special requests for guests.

Requirements

  • Previous experience in front desk operations or hospitality management is preferred.
  • Strong guest relations skills with a focus on delivering outstanding customer service.
  • Familiarity with hotel management software is an advantage.
  • Excellent communication skills; multilingual abilities are a plus.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Strong organizational skills and attention to detail.
  • A positive attitude and ability to work well in a team-oriented environment.
  • Knowledge of resort operations is beneficial but not mandatory.

Join us in creating unforgettable experiences for our guests while developing your career in the hospitality industry!

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Employee discount

Schedule:

  • Day shift

Ability to Commute:

  • Lehi, UT 84043 (Required)

Ability to Relocate:

  • Lehi, UT 84043: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14

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