Front Desk Agent and Night Auditor

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in providing exceptional guest services and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment.

Duties

• Greet and check-in guests with a warm and welcoming demeanor.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Perform night audit duties.
• Maintain accurate records of guest information and transactions.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Assist with reservations and provide information about hotel amenities and local attractions.
• Collaborate with other departments to enhance the overall guest experience.
• Monitor security systems and ensure the safety of guests during night hours.

Requirements

• Previous experience in hospitality management or customer service is preferred.
• Strong communication skills; bilingual or multilingual abilities are a plus.
• Familiarity with front desk operations and night audit procedures is advantageous.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently during night shifts while maintaining a high level of service.
• Knowledge of hotel management software is beneficial but not required.
• A friendly, professional demeanor with a commitment to guest satisfaction.

Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift

Work Location: In person

Salary : $15 - $16