Guest Service Agent

Full Job Description

POSITION TITLE: FRONT DESK AGENT

REPORTS TO : Assistant General Manager

POSITION SUMMARY: Excellent for College Students

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's,
Foreign currency exchange etc.

DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs and reports
• Performing cashier related functions like posting charges to guest accounts.
• Understand and use telephone system.
• Understand proper mail, package, and message handling procedures.
• Reads and initials the pass-on end of shift daily emails. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.

Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

Experience : Prefer hotel front desk experience.

Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Job Type: Part-time - Full Time & Part Time available

Job Types: Full-time, Part-time

Pay: $11.00 $12.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 6-12 hour shift
• Holidays
• Night shift
• Weekends

Work Location:

• One location

Communication method(s) used:

• Email
• In person

Typical start time:

• Varies

Typical end time:

• Varies

Work Remotely:

• No'
• 'Work Remotely
• No

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekends as needed

Work Location: In person

Salary : $13 - $14