What are the responsibilities and job description for the Hotel Front Desk Associates position at COMFORT INN & SUITES QUALITY INN & SUITES - SPRING...?
Hotel Front Desk Associate Job Description:
We are looking for a friendly and reliable Hotel Front Desk Associate to join our team and provide excellent customer service to our guests. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction during their stay with us.
Responsibilities:
- Welcome guests and check them in/out in a professional and efficient manner
- Provide accurate information about hotel services, amenities, and local attractions
- Assist guests with their inquiries, requests, and complaints, and provide appropriate solutions in a timely manner
- Handle phone calls, emails, and reservations, ensuring accuracy and attention to detail
- Process payments and manage guest accounts, ensuring accuracy and efficiency
- Maintain a clean and organized front desk area and lobby, ensuring a positive first impression for guests
- Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations
- Follow all hotel policies and procedures to maintain a safe and secure environment for guests and employees
- Handle guest feedback and internal communication effectively, demonstrating exceptional interpersonal and communication skills
- Continuously strive to improve guest satisfaction by going above and beyond to exceed expectations
- Stay updated on industry trends and competitor offerings to provide valuable suggestions and personalized recommendations to guests
Requirements:
- High school diploma or equivalent qualification
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Proficiency in using computer software, such as MS Office and hotel management systems
- Excellent communication and interpersonal skills with a customer-oriented approach
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment with a positive and flexible mindset
- Exceptional problem-solving skills and resourcefulness
- Ability to work well under pressure and handle difficult situations calmly and professionally
- Availability to work in shifts, including weekends and holidays
We offer a competitive salary and benefits package, along with opportunities for growth and development within our organization. If you are passionate about providing exceptional service and creating memorable experiences for our guests, we would love to hear from you.