What are the responsibilities and job description for the Hotel Room Attendant position at Comfort Inn & Suites Sanford Sports Complex?
Job Description
Job Description
Elevate your career in hospitality and be part of an extraordinary team at the Comfort Inn & Suites Sanford Sports Complex. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.
Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Hotel Room Attendant to join our team at our hotel facility.
Experience / Education :
High school diploma or equivalent.
Preferably, at least one (1) year of related experience.
Physical Requirements :
Medium lifting - occasionally exerting up to 50 pounds of force, and / or frequently or constantly exerting up to 30 pounds of force to lift, carry, push, pull, or move objects.
Required to kneel, bend or stoop, and ascend or descend stairs.
Ability to stand throughout entire shift.
Available for evening and weekend shifts.
General Requirements :
Effective verbal and written communication skills, allowing for attentive, friendly, courteous, and service-oriented interactions with all employees and guests.
Ability to actively listen, understand, and address concerns raised by management and guests.
Strong multitasking and prioritization skills to meet departmental deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
Maintain regular attendance, as required by the hotel's scheduling needs.
Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and nametag.
Comply with Company and Choice Hotel Standards to ensure safe and efficient hotel operations.
Display problem-solving skills, including the ability to anticipate, prevent, identify, and resolve issues as necessary.
Perform additional duties as assigned by management.
Fundamental Requirements :
Thoroughly clean guestrooms according to Company and Choice Hotel Standards.
Complete all pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
Remove all trash and dirty linen from guestrooms and hallways.
Ensure cleanliness and orderliness of hallways, public areas, and closets by regularly cleaning, tidying, and vacuuming.
Restock housekeeping cleaning cart for the next day's use.
Refill chemical bottles and ensure proper labeling.
Report any missing items from guestrooms to the Housekeeping Manager.
Immediately report any maintenance repairs to management using the appropriate work order system.
Handle lost and found items according to Company Standards.
Always display attentiveness, friendliness, helpfulness, and courtesy towards all guests, managers, and fellow employees.
Guest Satisfaction :
Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
Extend a warm and hospitable welcome to all guests, adhering to company standards.
Responsibly and promptly fulfill immediate guest requests.
Safety and Security :
Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.
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