What are the responsibilities and job description for the Front Desk Agent (Full time/Part Time) position at Comfort Inn & Suites?
Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.
- Must be 18 years or older.
- One year experience in customer service and cash handling.
- Hotel experience preferred.
- Required to pass a Background check
- Required to maintain a valid ID.
- Required to provide documents to show the applicant is eligible to work in the United States
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation
JOB DUTIES:
- Registers guests, collects payment, and registers data regarding payment for expenditures.
- Provides quotes for guests and upsell rooms whenever possible.
- Resolves all guest disputes.
- Provides telephone answering service and answer inquiries regarding the surrounding area and attractions.
- Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
- Provides administrative and program support to management and staff.
- Greets all guests and ensures an exceptional customer service experience.
- Presents self in a professional manner, and meet company grooming standards.
- Arranges medical aid for guests as needed.
- Contributes to a team effort and accomplishes related results as required.
- Other duties as assigned.
- Making a work order for maintenance.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
- Knowledge of principles and practices regarding customer service in the Hotel industry.
- Knowledge of computer utilization in daily operations.
- Knowledge of location, surrounding area, and places of interest.
- Skill in using hotel software preferred
- Skill in providing excellent customer service.
- Ability to maintain friendly, professional, and outgoing demeanor.
- Ability to communicate clearly and effectively.
- Ability to apply basic mathematical skills.
- Ability to type and enter data.
- Ability to solve practical problems and deal with guest situations.
- Ability to understand and interpret a variety of instructions.
- Ability to exhibit strong organizational skills and time management skills.
WORK ENVIRONMENT
- Work is generally performed in an office and Hotel setting.
- Evening, weekend shifts and holidays required to work. Extended hours and irregular shifts may be required. Schedule must be flexible.
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Ponca City, OK 74604 (Required)
Ability to Relocate:
- Ponca City, OK 74604: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $10
