What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Comfort Inn & Suites?
The Comfort Inn and Suites, North East Maryland is searching for a Front Desk Agent with a "Guest First" approach to customer services. Accommodating the guest will always be the first priority. Flexibility in available schedule is a requirement.
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
- Selling rooms to walk-in customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening and responding to guests requests or complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Additional responsibilities may be added per my immediate supervisor.
Applicants should submit resume and detailed cover letter.
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Ability to Relocate:
- North East, MD 21901: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
