What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn & Suites?
Comfort Inn & Suites
3000 W Main Street
Independence, KS 67401
Hours 3pm-11pm Weekdays & Weekends.
PH: 620-332-2222 call and schedule your interviews.
Company Overview
Comfort Inn & Suites is committed to creating a collaborative work environment where teamwork and support are paramount.
Summary
As a Front Desk Agent at Comfort Inn & Suites, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Located in a dynamic hospitality environment, this role is vital in upholding our commitment to guest satisfaction and operational excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, while maintaining accurate records.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain the front desk area in an organized and professional manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments accurately and manage cash handling procedures.
- Assist with administrative tasks as needed to support hotel operations.
Qualifications
- Proven experience in customer service or hospitality roles, preferably in a hotel setting.
- Strong communication skills with an emphasis on phone etiquette and guest interaction.
- Multilingual or bilingual abilities are highly desirable for effective guest communication.
- Familiarity with hotel management systems is a plus but not required.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- A friendly demeanor with a passion for providing outstanding guest services.
- Knowledge of local attractions and amenities to assist guests effectively.
If you thrive in a vibrant hospitality environment and are eager to create memorable experiences for our guests, we invite you to apply today to join the Best Western family!
Job Types: Full-time, Part-time
Pay: From $10.50 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $11
